Account Delete

New-Mart respects your privacy and allows you to request the permanent deletion of your account and associated personal data at any time.

Please note that account deletion is permanent. Once deleted, your account cannot be recovered.

From App or Web Profile: You can navigate to Account > Profile in your New-Mart account and select Delete Account to initiate the process.

Via Customer Support: You can also request account deletion by contacting our support team with your registered mobile number or email address via our Contact Us page.

Your personal profile details including name, phone number, and email address.

All saved delivery addresses and delivery preferences.

Active login sessions, credentials, and push notification tokens.

Active wallet balances and referral benefits are permanently forfeited upon account closure.

Certain records such as past order invoices, payment transaction IDs, and tax documents are retained in compliance with applicable Indian tax and financial statutory regulations (e.g. GST laws).

These records are strictly retained only for the legally mandated period and are permanently purged thereafter.

Account deletion requests are verified and processed within 15 to 30 days.

Once completed, a confirmation notification will be sent to your registered contact number or email.